Terms & Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

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1. Any goods or services that are supplied by Accentronics shall be on the basis of cash on delivery.

2. Accentronics shall remain sole & absolute owner of all goods supplied until the customer has made full payment for all goods or whatsoever delivered by Accentronics.

3. All payments are to be made to Accentronics. We accept payment by Paypal, Cash, EFTPOS, VISA, MASTERCARD and AMEX (2% surcharge on any American Express applied). For Credit Card payment as part of Accentronics verification process, we will utilise various procedures to ensure ultimate protection to the Credit Cardholder. These processes may include but not limited to verbal verification via phone or a request for written Authorization, photo identification including valid Driver Licence, utility bill or the copy of the credit card or a request for your bank statement displaying the debit entry.

4. Prices quoted are ex.GST & Freight Cost, Prices & Specifications subject to change without notice.

5. Delivery times cannot be guaranteed. 2~3 days for the metropolitan area and may take more days for elsewhere depending on freight company. Please refer all freight’s tracking enquiries to the freight company.

6. Any discrepancy with deliveries must be notified in writing to Accentronics within 5 working days. NO claims will be accepted outside the period of 5 working days.

7. Please choose all the products carefully. Accentronics will not accept goods returned for credit if you simply change your mind or make a wrong decision or your customer cancelled the job.

8. All goods returned for credit will not be accepted unless prior authorisation has been given by Accentronics.

9. Except for the return of faulty or incorrectly supplied goods, 20% or more restocking charges will be applied to all goods returned for credit within 7 days of the invoice date. Goods should be returned in “as new” condition. In every case, the original invoice number and date must be quoted. No cash refunds, your account will be credited in the system for your next order.

10. Accentronics will not accept any credit claim after 7 days of delivery.

11. 3 years on all Selected Dahua and Bosch Products (as per manufacturer's terms and conditions)

12. 1 year on all other products

13. A copy of the invoice must accompany warranty claims to provide starting date of the warranty period.

14. The cost of freight in returning goods will be the responsibility of the customer unless prior authorization has been given by Accentronics.

15. Warranty is subject to Accentronics being satisfied that a defect was caused by defective workmanship or materials and was not caused by or was not substantially contributed to by other factors beyond our control, including (but not limited to) defective installation, maintenance, or repair; alterations or modifications of the product in a manner or excessive use or operating outside the parameters set by the manufacturer.

16. Warranty is not transferable.

17. Warranty will void if the label is removed or goods are found physically damaged.

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This Term and conditions agreement is subject to change without notice.